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SHIPPING INFO

SHIPPING

• Items average 5-12 business days for processing and packaging before shipping (we print our pieces at a local printing business, so please bear with us!)

• Items average 3-7 business days for shipping / delivery (Australia)

• UNTRACKED SHIPPING averages 2-3 weeks from shipped date

• All other items shipped outside Australia take around 12-21 business days to deliver; but in other cases can take up to 4 weeks. 

• If you have not received an invoice from us, please check spam folder! You will receive an email with deets & tracking information when your order ships💓

• These are all estimates; we are not responsible for delays in shipping speed as we cannot control that

 

ADDRESS CHANGES

  • Please double check your address when ordering. We are not responsible for items that are returned due to incorrect address.

  • If you need to change your address please contact us at laylaroseartwork@gmail.com.  We will try our best to change the address but cannot guarantee address changes. 

 

DISCLAIMER

  • We are not responsible for customs & duties for shipments. 

  • International orders may get stuck in customs, resulting in a longer shipping time. We are not responsible for longer shipping times due to international customs.

  • When you choose UNTRACKED shipping you accept the responsibility for any delays or shipping issues that may happen. We will provide proof of shipment if necessary, but we are unable to send replacements or provide refunds for UNTRACKED shipments. 

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  • RETURN & REFUND POLICY

    Please contact us directly on laylaroseartwork@gmail.com for refund & returns.  

    Refunds and returns will not be valid for "change of mind".. Refunds are only valid if the product is damaged, or incorrect

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